The travel restrictions and social distancing mandated by the COVID-19 pandemic may have kickstarted the need for remote assistance, but the undeniable operational efficiencies it provided many industries have given it incredible staying power.
Particularly for businesses involved in manufacturing, field service, and healthcare, remote assistance has proven itself as a useful, cost-effective alternative to bringing a qualified technician on site to help repair production lines, teach workers how to properly use machinery, analyze critical aspects of jobsite, lend advice on the design of new products, or be that “extra set of eyes” during a complex procedure.
Any situation where it’s inefficient to hold a phone or both hands are necessary to complete a job can benefit from remote assistance via real-time visual collaboration. There’s just one hitch: video quality. When video captured in the field via smart glasses, helmet, or body cam is unstable and shaky, remote assistance is challenging, if not impossible, to conduct. The problem gets even worse when important gauges on production lines are unreadable and small, yet critical details go unseen and therefore missed.
Unlocking the Potential of Remote Assistance with Vidhance
Imint is passionate about providing remote assistance customers with stable, pin-sharp video in myriad environments. Specifically, Imint’s Vidhance Video Stabilization and Vidhance Dynamic Blur Reduction technologies are vastly improving the quality and effectiveness of remote collaboration and assistance in environments where it would otherwise be a struggle. These two solutions, amongst others, allow workers in the field to move freely and naturally while the Vidhance technologies built into their smart glasses, headset, or body cam keeps the footage in focus, on-plane, and stable. The shake and blur that would normally occur via the slightest movement are drastically minimized, allowing experts receiving the video to offer the most accurate advice and instruction, without succumbing to motion sickness, headaches, and fatigue that can occur when closely watching unstable, out-of-focus video.
Additionally, Imint’s Vidhance solutions are optimized so that customers don’t have to worry about video buffering or dropped connections due to limited bandwidth. To best support remote assistance applications, Imint has engineered its stabilization technologies to utilize bandwidth very efficiently to avoid connectivity issues.
“In rural and marine environments – the very places where remote assistance is not just helpful but essential – Wi-Fi and cell service is often finicky, yet Vidhance-enabled wearables used today maintain consistent, reliable connectivity,” said Imint CPO Nils Hulth. “It’s one of the main differentiating features of our technology that makes it so appealing to manufacturers of wearables for remote assistance applications.”
Future Developments & Innovative Applications for Remote Assistance
While manufacturers of wearables for remote assistance, including Rokid and RealWear, report greater operational efficiencies via the integration of Vidhance technologies, Imint continues to explore ways to enhance the remote assistance capabilities of its solutions.
Enabling off-site support teams to include instructional text with their verbal cues is a feature on the horizon, as is the ability to ‘click and lock’ on a particular aspect of the video for a closer inspection without interrupting the workflow. The ability to call attention to specific areas of a video via annotations such as arrows, pointers and circles – and share still images to show workers what the finished or repaired project should look like – can offer even greater clarity and understanding during remote assistance sessions.
“Studies show that non-verbal communication is an effective tool when helping people complete a task,” said Hulth. “New use cases and applications continue to evolve as remote assistance hits its stride within the wearable market, and here at Imint we intend to adapt and advance our solutions accordingly.”
To learn more about how our Vidhance video stabilization technologies can improve the quality and effectiveness of remote assistance and collaboration and how to implement them into wearables, contact us here.
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